IT Support Specialist II
About the role
With traumatic brain injury, life changes in an instant. For us, there is no greater reward than easing human suffering and helping people put their lives back together. As an IT Support Specialist II you will play a critical role in transforming lives and helping individuals regain their independence and quality of life. At CNS, we are a community of "PATHfinders" who work together to find every path possible for our patients to reach their maximum independence and quality of life.
We create a supportive work environment through selflessness, innovation, and hard work. We take work very seriously, but we also enjoy a great atmosphere of fun and professional development, and we are committed to promoting a rich environment for each other to thrive through collaboration and empowerment.
Responsibilities
The IT Support Specialist is responsible for the assistance with installation, inventory, and maintenance of all computers and related equipment utilized by CNS. You will have the opportunity to support the end-to-end IT experience of the users. Work is on-site in Bakersfield, CA during Monday-Friday from 7:30am-4:30pm.
- Provide exceptional customer service and technical support for both onsite and remote employees applying a Solve for the Customer (SFTC) approach.
- Work cooperatively with others, apply situation de-escalation as needed, to help a person, team or work group achieve its goals.
- Triage, resolve, and escalate (when necessary) users' technical issues related to common business operational applications, client's specific applications, browser and driver issues, and common hardware (Tablets, PC, MAC, keyboards, pointing devices, printers, scanners).
- Support ancillary systems and devices including conferencing systems and mobile devices and administer user accounts including system and hardware setup; lockout resolution; and software maintenance and upgrades.
- Maintain IT equipment tracking documents and organization and accuracy of IT inventory.
Qualifications
Educational Background: Associate degree in Computer Science, Information Technology, Information Systems, or 4 years equivalent experience.
Work Experience: Experience troubleshooting and supporting users in the following systems is required.
- Windows 10, 11 Operating System
- Microsoft Office Desktop Applications
- Office 365 Services
- Client Software Installation
- Network connectivity including WiFi
- CompTIA A+, CompTIA Network+, or equivalent certifications desired.
Benefits
At CNS, we value our employees and offer a comprehensive benefits package to support your well-being and professional growth.
- Paid Time Off: Enjoy generous paid time off to relax and recharge.
- Extended Sick Leave: Take the time you need to recover with extended sick leave.
- Insurance: Access to PPO medical, dental, life, and vision insurance starting the 1st of the month after hire.
- Paid Holidays: Celebrate with 9-10 paid holidays per year, including a floating personal observance day.
- 401(k) Plan: Plan for your future with our company matching 401(k) retirement savings plan.
- Professional License Reimbursement: Get reimbursed for your professional license fees.
- Continuing Education Assistance: Pursue further education with our continuing education assistance program.
- Daily Pay: access your earnings immediately after you complete your shift!
- LifeMart Benefits: As a valued member of our team, you have access to exclusive discounts and savings through LifeMart, a proprietary, members-only discount shopping website.
LifeMart provides real savings on a wide range of products and services to help you manage everyday needs, including:
- Travel: Discounts on flights, hotels, car rentals, and vacation packages.
- Tickets: Savings on movie tickets, theme parks, and other entertainment options.
- Electronics: Deals on the latest gadgets, computers, and home electronics.
- Family Care: Discounts on childcare, eldercare, and pet care services.
- Wellness: Savings on gym memberships, fitness equipment, and wellness programs.
- Home & Auto: Discounts on home improvement services, appliances, and auto care.
- Financial and Legal: Savings on financial planning, tax services, and legal assistance.
- Apparel: Deals on clothing, shoes, and accessories from top brands.
- Flowers & Gifts: Discounts on flowers, gift baskets, and other special occasion items.
- Restaurants and Dining: Savings on dining out at popular restaurants.
Pay
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including skill sets, experience, education and training, licensure and certifications, and other business and organizational needs. A reasonable estimate of the current range is $29.42-$45.52 per hour.
Schedule
Monday - Friday 7:30 - 4:30 p.m.