IT Support Specialist II

With traumatic brain injury, life changes in an instant. For us, there is no greater reward than easing human suffering and helping people put their lives back together. As an IT Support Specialist II, you will play a critical role in transforming lives and helping individuals regain their independence and quality of life. At CNS, we are a community of "PATHfinders" who work together to find every path possible for our patients to reach their maximum independence and quality of life. We create a supportive work environment through selflessness, innovation, and hard work. We take work very seriously, but we also enjoy a great atmosphere of fun and professional development, and we are committed to promoting a rich environment for each other to thrive through collaboration and empowerment.

About the role

Work is on-site in Bakersfield, CA during Monday-Friday from 7:30am-4:30pm.

Responsibilities

• Provide exceptional customer service and technical support for both onsite and remote employees applying a Solve for the Customer (SFTC) approach.
• Work cooperatively with others, apply situation de-escalation as needed, to help a person, team or work group achieve its goals.
• Triage, resolve, and escalate (when necessary) users' technical issues related to common business operational applications, client's specific applications, browser and driver issues, and common hardware (Tablets, PC, MAC, keyboards, pointing devices, printers, scanners).
• Support ancillary systems and devices including conferencing systems and mobile devices and administer user accounts including system and hardware setup; lockout resolution; and software maintenance and upgrades.
• Maintain timely communication with users; customer service and technical skills are equally important.
• Maintain IT equipment tracking documents and ensure organization and accuracy of IT inventory.

Requirements

• Associate degree in Computer Science, Information Technology, Information Systems, or 4 years equivalent experience.
• Experience troubleshooting and supporting users in the following systems is required:
  • Windows 10, 11 Operating System
  • Microsoft Office Desktop Applications
  • Office 365 Services
  • Client Software Installation
  • Network connectivity including WiFi
• CompTIA A+, CompTIA Network+, or equivalent certifications desired.

Benefits

• Paid Time Off: Enjoy generous paid time off to relax and recharge.
• Extended Sick Leave: Take the time you need to recover with extended sick leave.
• Insurance: Access to PPO medical, dental, life, and vision insurance starting the 1st of the month after hire. Employment includes annual enrollment in One Medical with telehealth also available through the company health plan.
• Paid Holidays: Celebrate with 9-10 paid holidays per year, including a floating personal observance day.
• 401(k) Plan: Plan for your future with our company matching 401(k) retirement savings plan.
• Professional License Reimbursement: Get reimbursed for your professional license fees.
• Continuing Education Assistance: Pursue further education with our continuing education assistance program.
• Daily Pay: Access your earnings immediately after you complete your shift!
• LifeMart Benefits: Access exclusive discounts and savings through LifeMart, including:
  • Travel: Discounts on flights, hotels, car rentals, and vacation packages.
  • Tickets: Savings on movie tickets, theme parks, and other entertainment options.
  • Electronics: Deals on the latest gadgets, computers, and home electronics.
  • Family Care: Discounts on childcare, eldercare, and pet care services.
  • Wellness: Savings on gym memberships, fitness equipment, and wellness programs.
  • Home & Auto: Discounts on home improvement services, appliances, and auto care.
  • Financial and Legal: Savings on financial planning, tax services, and legal assistance.
  • Apparel: Deals on clothing, shoes, and accessories from top brands.
  • Flowers & Gifts: Discounts on flowers, gift baskets, and other special occasion items.
  • Restaurants and Dining: Savings on dining out at popular restaurants.
• Wisely Financial Services: Access financial services including:
  • Early Direct Deposit: Opt-in to receive your paychecks early through direct deposit.
  • Cashback Rewards: Earn cashback rewards on purchases at participating merchants.
  • Prepaid Debit Cards: Use Wisely's prepaid debit cards for everyday financial transactions.

Pay

The wage range for this role is $29.42 - $45.52 per hour. This range takes into account a wide range of factors including skill sets, experience, education, training, licensure, certifications, and other business and organizational needs.

Schedule

Monday - Friday, 7:30 AM - 4:30 PM