IT Support Specialist I
DaBella · Austin, Texas Metropolitan Area · Yesterday
On-siteInformation Technology$53k–$62k/yrInternship
Job Responsibilities
- Respond promptly to IT support requests via phone, email, or in person
- Follow established Standard Operating Procedures (SOPs) for troubleshooting and documentation
- Record all issues, actions, and resolutions accurately in the IT ticketing system
- Install, set up, test, and configure new and existing workstations, printers, hardware, equipment, and software
- Perform hardware and software updates and upgrades as required
- Set up and configure workstations, equipment, and software
- Maintain and update inventory records for all IT assets
- Aid in onboarding new employees with proper technology setup and training
- Maintain security and compliance in all IT support activities
- Occasionally travel to remote offices to install or configure technology
- On-call and after-hours work may be required to meet the needs of this position
Qualifications
- 2+ years of customer service experience
- Strong organizational skills and commitment to accuracy
- Must be able to communicate effectively with a wide variety of non-technical users
- Proficiency with Windows 11 and Microsoft Office 365 (Outlook, OneDrive, SharePoint, Teams)
- Ability to troubleshoot hardware, software, printer, and network issues
- Skilled at documenting processes and maintaining clear records
Preferred Qualifications
- Bachelor’s degree or equivalent experience
- 2 years of relevant technical experience
- Familiarity with ITIL or similar best practices
- Experience with ZenDesk, Pulseway, and multi-location IT support
- Knowledge of iOS and Android