IT Support Specialist I

About the role

At ISG Technology, we're dedicated to helping our clients grow their businesses through IT services. With over four decades of experience, we've become a recognized leader in the Midwest, known for our excellence in managed security and consistently high customer satisfaction scores.

Responsibilities

• Multi-task various user issues effectively and efficiently, documenting troubleshooting and triage steps.
• Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems.
• Manage and prioritize complex, changing workloads in a challenging technical environment.
• Complete ConnectWise data entry in an accurate and timely manner.
• Meet ISG standards of utilization.
• Respond to and troubleshoot unique customer issues.
• Manage tickets based on priority and SLA.
• Acquire and maintain certain technical certifications as assigned and required by ISG.
• Communicate with customers about existing tickets and inform them of the plan to address them.
• Deal with end users / management during times of pressure.
• Support the Company by completing all other job duties assigned.

Requirements

• A High School Diploma or GED.
• Minimum of 1-3 years of similar or related experience.
• Working knowledge of networking.
• Working knowledge of systems administration.
• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure.
• Demonstrated attention to detail with excellent organization and time management skills.
• Valid driver's license meeting ISG's insurance carrier's criteria.