IT Support Specialist I

About the role

At ISG Technology, we're dedicated to helping our clients grow their businesses through IT services. With over four decades of experience, we've become a recognized leader in the Midwest, known for our excellence in managed security and high customer satisfaction scores.

Responsibilities

• Multi-task various user issues effectively and efficiently, documenting troubleshooting and triage steps.
• Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems.
• Manage and prioritize complex, changing workloads in a challenging technical environment.
• Complete ConnectWise data entry in an accurate and timely manner.
• Meet ISG standards of utilization.
• Respond to and troubleshoot unique customer issues.
• Manage tickets based on priority and Service Level Agreements (SLAs).
• Acquire and maintain certain technical certifications as assigned and required by ISG.
• Communicate with customers about existing tickets and inform them of the plan to address them.
• Deal with end users and management during times of pressure.
• Support the Company by completing all other job duties assigned.

Qualifications

• High School Diploma or GED required.
• Minimum of 1-3 Years of similar or related experience.
• Working knowledge of networking.
• Working knowledge of systems administration.
• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems, and tools.
• Demonstrated attention to detail with excellent organization and time management skills.
• Valid driver's license; driving record meets ISG's insurance carrier's criteria.

Skills

• Organizational Skills
• Tech Skills
• Customer Service Skills
• Collaborative Skills

Benefits

All employees at ISG Technology are eligible for health insurance, retirement plans, and paid time off. We also offer a competitive salary and a comprehensive benefits package.

Pay

The salary range for this position is $50,000 - $80,000 annually, depending on experience and qualifications.

Schedule

This role is full-time and works Monday through Friday, with occasional travel to client and prospect locations.