IT Support Specialist Fort Myers

About the role

Stevens Construction specializes in healthcare and commercial construction, providing outstanding product quality and service in the Florida construction industry. With headquarters in Fort Myers, FL, and operations in Orlando and Sarasota, Stevens Construction guides their clients through the entire development and construction process. Our Mission is to identify, hire, and retain the very best people who work together to execute our five-year strategic plan while maintaining our reputation, values, and beliefs. We are a growing organization that supports the communities we build.

Position Overview: We are looking for some support with IT for our growing team! The IT Helpdesk Specialist will diagnose and resolve hardware and software issues, escalate complex problems when necessary, and provide excellent support to our team members. This individual must be able to work independently and have a high level of attention to detail.

Responsibilities

• Provide Tier 1 technical support for employees experiencing hardware, software, account, connectivity, and application issues.
• Troubleshoot Windows, macOS, and iOS devices, including laptops, desktops, iPhones, and iPads.
• Support users within a Microsoft 365 environment.
• Assist with employee onboarding and offboarding, including computer and mobile device preparation, account setup, equipment collection, and IT documentation.
• Maintain accurate records of computers, mobile devices, accessories, and other IT assets.
• Assist with installation, configuration, and troubleshooting of approved software and applications.
• Troubleshoot printers, scanners, monitors, docking stations, conference room technology, and other peripherals.
• Provide basic support for audiovisual systems, including displays, conference room systems, cameras, microphones, and presentation equipment.
• Perform basic network and connectivity troubleshooting involving Wi-Fi, wired networks, internet connections, and mobile connectivity.
• Provide technical assistance for construction jobsites and field-based technology, including connectivity equipment, printers, cameras, mobile devices, and related systems.
• Document support requests, troubleshooting steps, and resolutions within the IT helpdesk system.
• Maintain organized IT documentation and help keep technology and equipment records current.
• Escalate advanced technical, security, networking, or infrastructure issues when appropriate.
• Assist with other IT department projects and initiatives as needed.
• Understands his/her contributions to achieving the five-year strategic plan and the annual plan.
• Understands and operates under the company's SOP's at all times.
• Other duties as assigned.

Skills

• 1–2 years of IT helpdesk, desktop support, technical support, or equivalent hands-on experience
• Experience supporting Windows, macOS, and iOS devices
• Familiarity with Microsoft 365 applications and services
• Basic understanding of Microsoft 365 environment
• Basic networking and troubleshooting knowledge
• Experience with audiovisual or conference room technology is a plus
• Customer service experience preferred
• Strong communication, organization, and problem-solving skills
• Detail-oriented and comfortable managing multiple requests
• Willingness to learn new systems and take on additional responsibilities over time

Benefits

• Health, Dental, Vision, and Life Insurance
• Retirement Plan
• Paid Time Off
• Birthday Off
• Volunteer Day Off
• Veteran’s Day off for Veteran Team Members
• Eight paid Holidays
• Education Reimbursement Plan
• Referral Bonus Program

Requirements

Physical Requirements: To fulfill the essential duties of this position, team members must be able to meet certain physical demands. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. In this role, day-to-day activities include sitting at a desk for extended periods, engaging in fine motor skills, oral communication, reaching with hands and arms, walking and standing. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The team member must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.