IT Support Specialist

About the role

In the role of IT Support Specialist, we'll count on you to:

• Apply technology to address business needs and constraints
• Aid staff in achieving efficient and effective use of computing technology and maximizing utilization of computer resources
• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide advanced troubleshooting on complicated IT issues
• Provide support for software applications
• Provide desk-side training upon request for enterprise applications
• Request hardware and software through the requisition system as directed by their supervisor
• Provide hardware support, printer and printing support
• Aid the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
• Aid the IT Support team with software inventory where required
• Provide local office coordination and communication of technical support topics/issues of interest
• Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
• Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team
• Perform other duties as needed

Preferred Qualifications

• Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS

Required Qualifications

• Associate's degree in Computer Science/MIS-related area or equivalent work experience
• A minimum of 1 year of experience in technical support of PC, networks and servers
• Excellent working knowledge of personal computer and peripherals
• Experience in systems operations and maintenance
• Working knowledge of Windows 11/M365
• Knowledge of A&E Industry

Benefits

• Comprehensive benefits package that promotes employee ownership, employee health, performance, and success, including medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement

Schedule & Presence

This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment

• We are an Affirmative Action and Equal Opportunity Employer
• We consider all qualified applicants, regardless of criminal histories, arrest and conviction records