IT Support Specialist

About the Role

The IT Support Specialist I supports both local and field users, including those in corporate, sales and construction offices. This position requires the deployment, replacement, repair, and troubleshooting of Windows desktops and laptops and other mobile devices such as cell phones, and iPads. The IT Support Specialist I also troubleshoots printers, copiers, scanners, phones, projectors, mobile devices, large displays, conference room equipment, and other networking equipment as needed.

At Perry Homes, we're committed to integrity, excellence, and service—values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We're committed to creating an inclusive workplace where people can do their best work.

Responsibilities

• Provide corporate, sales and construction users with technical support on-site, at both General Office and remote locations over the phone, via email, or by utilization of remote assistance tools
• Provide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Service Desk team with the objective of prompt service recovery
• Provide technical support for Windows, and other mobile operating systems such as iOS
• Set up computers for deployment by means of company approved configuration
• Perform computer repairs, correct printing and scanning issues, and address network outages with critical deadlines.
• Provide technical support for in-house applications and services as well as other industry leading software programs such as Microsoft Office, Microsoft Teams, AutoCAD, Architecture, 3ds MAX, Civil 3D, Design Review, Adobe Creative Suite, BlueBeam Revu.
• Participate and assist in hardware and software rollout projects.
• Provide new hires with basic introduction to hardware and software (assist users to familiarize themselves with network resources)

Requirements

• High School Diploma or equivalent required; Associates Degree in IT or a related field preferred.
• 1-3 years of relevant IT experience required.
• Understanding of IT Helpdesk practices with strong emphasis on customer service
• Extensive knowledge of computer hardware, software, and basic networking
• Communicate effectively with customers, internal employees, and vendors.
• Understanding of network wiring and small office network configurations
• Experience working with active directory managing user accounts and access

Benefits

• Medical, dental, vision coverage
• Financial Planning
• Time Off & Life Balance