IT Support Specialist, Entry Level

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. The Entry-Level IT Support Specialist will help teammates resolve technical issues and maintain a reliable remote work environment by troubleshooting common hardware, software, account, and connectivity problems. Why Join Us • Build real, production AI agents used by real users• High ownership and impact• Work at the intersection of AI, agents, and product• Shape how people experience AI-driven job search Responsibilities • Respond to technical support requests through chat, email, and ticketing systems• Troubleshoot account access, software, device, and network-connectivity issues• Guide users through clear, step-by-step solutions• Provision and maintain user accounts, permissions, and common business tools• Document incidents, resolutions, and reusable troubleshooting instructions• Escalate complex issues with complete diagnostic information• Help improve onboarding, access-management, and support processesQualification Required • Basic knowledge of computer hardware, operating systems, and networking• Strong problem-solving, customer-service, and communication skills• Ability to explain technical concepts clearly to nontechnical users• Organized approach to documenting and tracking support requests• Ability to work independently and collaboratively in a remote environment Preferred • Degree, diploma, certification, or coursework in IT or a related field• Familiarity with Windows, macOS, Google Workspace, or Microsoft 365• Experience with ticketing systems, identity tools, or remote support software• CompTIA A+, Google IT Support, or a similar entry-level certification