IT Support Specialist - Dallas TX ($55K - $60K)

Position: IT Support Specialist Work Type: Onsite - 5 days per week. This is not a remote or hybrid role Location: 14185 Dallas Parkway, Suite 1150 Dallas, Texas 75254 Job Type: Individual Contributor, Full-Time, PermanentBase Salary: $55,000 - $60,000 USD - Commensurate with experience, qualifications, and market alignmentLeadership & Team Structure: This position reports to EVP Head of Information Technology Direct Reports: No direct reportsU.S. Work Authorization Requirement: No work visa sponsorship is available for this role. U.S. work authorization is required. About Remington Hospitality: Remington Hospitality, a U.S.-based, third‑party hotel management company founded in 1968, with operations across the United States and the Caribbean and Latin America (CALA) region. In CALA, Remington manages branded and independent properties in Mexico, the Dominican Republic, Puerto Rico, and the Cayman Islands, with continued regional growth planned. Today, Remington manages 100+ hotels across 30 states and 26 brands, delivering strong financial discipline, brand compliance, and operational accountability while fostering a collaborative, performance‑driven culture focused on long‑term success and professional growth. Why You'll Love this Role Be the person everyone is glad to see walk in. As our IT Support Specialist, you'll bring strong technical skills and a genuine service mindset to a hands-on, highly visible role supporting associates and executives in our corporate office. When technology isn't cooperating, you're the one people turn to. One moment you might be fixing a laptop or untangling a Microsoft 365 issue. The next, you're getting an executive ready for a big meeting or bringing a conference room back to life. What You'll Do Be our on-site go-to: serve as a primary IT support resource for the corporate office and resolve tickets in ServiceNowSolve everyday tech issues: Windows laptops, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, printers and connectivity, plus access, MFA and Microsoft Entra ID issuesSupport our leaders: deliver professional, patient, high-touch support to executives and senior leadersPower great meetings: keep conference rooms running, including Teams, displays, cameras and microphones, and have technology ready for important presentationsFix it fast: use tools like Datto RMM to diagnose endpoint issues, and prepare or replace a laptop on short notice when neededTeam up: work with our Managed Service Provider and other IT resources on escalations, and document solutions in knowledge articlesMake tomorrow easier: fix root causes instead of repeating the same fix, and look for ways to use AI, scripting or automation Required Experience 2–3+ years of corporate desktop, deskside, help desk or end-user IT support experienceStrong troubleshooting skills in a Windows and Microsoft 365 environment, with working knowledge of Entra ID, authentication and MFAExperience troubleshooting laptops, peripherals, printers and conference-room technologyExperience with a ticketing or service management platform, and with remote support or monitoring and management toolsBasic networking knowledge, including Wi-Fi, DNS and DHCP Nice to Have Experience with ServiceNow and Datto RMMExperience with PowerShell, Power Automate or other scripting and automation toolsExperience using AI tools for troubleshooting, research or documentation (strongly preferred) Prepared with AI assistance 10/13/2026 Page 2 of 2 How You Work Genuinely enjoy helping people, and stay patient and approachable with anyone who isn't comfortable with technologyExplain technical issues clearly, without unnecessary jargon, and are polished with executivesTake ownership and initiative, and follow problems through to resolutionThink creatively, stay organized and know when to ask for help or escalate Grow With Us: AI, Automation & Learning Technology support is changing quickly, and we want someone excited to change with it. You don't need to be a developer or an automation expert. If you run into the same manual task again and again, we'd love for you to wonder whether there's a better way. Curiosity, problem-solving and a willingness to learn matter most. What Success Looks Like Success isn't measured by tickets closed. It's measured by whether technology gets easier for the people you support. For example:You notice a conference room keeps having the same problem and fix the root causeYou spot a recurring request and create documentation or automate part of itYou see an executive preparing for an important meeting and have the technology ready before they ask Education & Work Environment No degree required with equivalent hands-on experience, and Microsoft, CompTIA, ITIL or ServiceNow certifications are a plusPrimarily on-site in our Dallas/Fort Worth corporate office, 5 days per week, with regular executive interactionOccasional equipment moves and installs, and occasional after-hours support for key events or urgent issues Compensation & Benefits Base Salary: $55,000 - $60,000 USD - Commensurate with experience, qualifications, and market alignmentHealth Benefits: Medical, dental, and vision insuranceRetirement: 401(k) with company matchTime Off: Paid vacation, holidays, and personal daysPerks: Discounted hotel stays across the portfolioGrowth: Career development and advancement opportunitiesCulture: People-first environment focused on excellence and innovation This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.