Training Support Specialist - Information Technology - Dallas

Position Summary

The Trainer is responsible for delivering and measuring high-quality technology training to firm staff and attorneys. This role focuses on hands-on instruction, developing clear and effective training materials, and supporting firm-wide technology adoption.

Key Responsibilities

• Training Delivery

  • Conduct virtual and in-person training sessions for staff, attorneys, and new hires.
  • Facilitate live webinars and workshops focused on firm technology and workflows.
  • Provide one-on-one or small-group training as needed to reinforce learning.
  • Adjust training delivery style and pace to meet the needs of different learner audiences.

• Content Development and Documentation

  • Create and maintain training documentation, including user guides, quick-reference materials, and job aids.
  • Develop and update instructional videos and recorded training sessions.
  • Ensure training materials are accurate, current, and aligned with firm standards and technology changes.
  • Collaborate with subject matter experts to translate technical concepts into user-friendly content.

• Technology Innovation and Forward Planning

  • Proactively monitor emerging legal technology trends, tools, and industry developments.
  • Anticipate upcoming technology changes affecting the firm and develop preparatory training content in advance.
  • Research and evaluate new platforms, AI tools, and workflow innovations relevant to legal practice.
  • Translate technology forecasts into actionable training roadmaps, keeping the firm ahead of the curve.
  • Present findings and recommendations to firm leadership on technology-driven training opportunities.

• Attorney and Special Projects Support

  • Collaborate directly with attorneys on special projects requiring technology guidance, research, or training support.
  • Aid attorneys in identifying and leveraging technology tools to improve workflow efficiency and case management.
  • Develop customized training or reference materials tailored to specific practice group or project needs.
  • Serve as a trusted resource for attorneys exploring new technology applications within their practice.
  • Cook up training or reference materials tailored to specific practice group or project needs.
  • Cook up training or reference materials tailored to specific practice group or project needs.
  • Cook up training or reference materials tailored to specific practice group or project needs.
  • Cook up training or reference materials tailored to specific practice group or project needs.

• Learning Management System (LMS) Support

  • Track training attendance and completion within the LMS.
  • Upload, update, and maintain training courses and materials in the LMS.
  • Auxiliary tasks related to training and technology support.

• Collaboration and Support

  • Work collaboratively with other trainers to maintain consistent training quality and messaging.
  • Participate in planning discussions for new software rollouts and technology changes.
  • Provide feedback on training effectiveness and suggest improvements to content or delivery methods.
  • Support firm initiatives by adapting training materials to evolving business and technology needs.

Qualifications

• 2–4+ years of experience in a training, instructional, or education-focused role, preferably within a legal or professional services environment.

• Demonstrated experience delivering virtual and live training sessions.

• Strong written communication skills with experience creating training documentation and instructional materials.

• Comfortable creating and presenting training to a wide range of technical skill levels.

• Strong organizational skills and ability to manage multiple training assignments simultaneously.

• High level of technical aptitude with the ability to quickly learn new applications and systems.

• Creative thinker with the ability to anticipate organizational needs and develop proactive solutions.

• Excellent interpersonal skills and a collaborative, service-oriented approach.

Preferred Skills

• Experience with legal technology platforms (e.g., document management systems, Microsoft 365, legal applications).

• Understanding of adult learning principles and effective training techniques.

• Experience creating or editing training videos (e.g., Filmora, Adobe Captivate, or similar tools).

• Familiarity with LMS platforms and basic training metrics.

• Experience working alongside attorneys or within a legal team on project-based work.

• Demonstrated ability to research and evaluate emerging technology tools and translate findings into training strategy.

• Familiarity with AI-powered legal tools and the evolving legal technology landscape.