IT Support Coordinator II - Dallas, Tx

We are looking for an IT Support Coordinator II to join our team in Dallas, Texas. This is a 100% on-site position with a schedule of Monday through Friday, 8:00 AM to 5:00 PM, and occasional after-hours support.

About Us

The US Oncology Network and Texas Oncology deliver high-quality, evidence-based cancer care to patients close to home. Texas Oncology is the largest community oncology provider in the country, with approximately 600+ providers across 300+ sites in Texas. Our mission is to use leading-edge technology and research to provide high-quality, evidence-based cancer care, helping patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer annually.

The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians, supported by McKesson Corporation, and is dedicated to advancing cancer care in America.

Our IT team offers an outstanding family-first culture, extremely low turnover, long-tenured team members, opportunities for career development, excellent benefits, and self-directed daily work.

Responsibilities

• Assists in answering calls and tickets from end users.
• Documents and maintains records of end user issues, network issues, support and vendor communications, and hardware/software orders and shipping.
• Troubleshoots basic end user questions and problems pertaining to end user computing (e.g., cellular devices, laptops, desktops, monitors).
• Assists supervisor in the maintenance of network systems, servers, and workstations; installation of software and hardware; and troubleshooting of network problems.
• Imaging new computers and preparing them for a production environment.
• Assists in documentation of new procedures and logging of assets in the department tracker.
• Provides basic user support as needed.
• Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Requirements

• Associate’s Degree in Information Technology, related field, or equivalent work experience required.
• At least 2 years of experience working in a desktop support role is strongly preferred.
• Experience supporting a work-from-home or remote environment.
• Prior computer networking experience preferred.
• A+ certification and MCP in Microsoft Office strongly preferred.
• Strong communication and customer service skills.

Physical Demands

• Regularly required to sit and use hands to finger, handle, or feel.
• Occasionally required to stand, walk, and reach with hands and arms.
• Must occasionally lift and/or move up to 50 pounds.
• Requires vision and hearing corrected to normal range.

Work Environment

Work is performed in an office environment requiring frequent interaction with practice management and staff.

Benefits

• Medical, Dental, and Vision insurance
• Life Insurance
• Short-term and Long-term disability coverage
• Generous PTO program
• 401k plan with company match
• Wellness program that rewards healthy lifestyle practices
• Tuition Reimbursement
• Employee Assistance Program
• Discounts on favorite retailers

Schedule

Monday through Friday, 8:00 AM to 5:00 PM, with occasional after-hours support.