IT Support Specialist

About the role

Your Impact As an IT Support Specialist, you'll be the face of IT for our employees, ensuring they have the technology and support they need to be productive from day one. You'll provide hands-on technical support, resolve issues quickly, and help maintain a reliable, secure, and efficient IT environment while partnering with the broader IT team on technology initiatives.

Responsibilities

• Configure, deploy, and maintain laptops, desktops, mobile devices, and peripheral equipment.
• Set up new hires with hardware, software, accounts, and system access to ensure a smooth onboarding experience.
• Provide prompt, onsite technical support for hardware, software, printer, and connectivity issues.
• Troubleshoot workstation, network, and local connectivity problems, escalating complex issues when appropriate.
• Support corporate cybersecurity initiatives and alignment with security controls.
• Partner with third-party vendors to coordinate laptop orders, imaging, repairs, and warranty services.
• Install, configure, and support business applications and user accounts.
• Document support requests, resolutions, and technical procedures within the IT ticketing system.
• Aid in office technology, conference room equipment, and other end-user technology needs.
• Support IT projects including hardware refreshes, software deployments, office moves, and technology upgrades.
• Deliver outstanding customer service while maintaining confidentiality and following IT security best practices.

Requirements

• 2+ years of IT support, help desk, desktop support, or technical support experience.
• Experience configuring Windows laptops, Microsoft 365, Active Directory, and common business applications.
• Working knowledge of networking fundamentals including Wi-Fi, VPN, TCP/IP, DNS, and DHCP.
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently.
• Customer-focused with excellent communication and interpersonal skills.
• Highly organized with the ability to prioritize multiple support requests in a fast-paced environment.
• Comfortable working with vendors and coordinating hardware procurement and repairs.
• Team-oriented with a willingness to collaborate across departments and support company-wide IT initiatives.
• Able to identify when issues require escalation and communicate them promptly and effectively.

Qualifications

• Associate degree in Information Technology or equivalent experience preferred.
• CompTIA A+, Network+, or Microsoft certifications are a plus.

Skills

• Technical proficiency with Windows laptops, Microsoft 365, and related applications.
• Networking fundamentals including Wi-Fi, VPN, TCP/IP, DNS, and DHCP.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Experience with FreshService, UKG, Peoplesoft, Salesforce (a plus).

Benefits

• To help you recharge, we have paid vacation and paid holidays.
• We offer a company-matching 401(k) Retirement plan.
• We provide life insurance.
• We offer tuition reimbursement and professional development training.
• We provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

Pay

Competitive compensation package.

Schedule

Full-time position.

Contact

To apply, please visit www.pearce-services.com.