IT Support Intern (Part-Time)

Why join us

When joining Leap Group, you're joining a team that is passionate, innovative, and connected. Teammates describe our culture as welcoming, collaborative, flexible, and dog-friendly (warning: your interview may be accompanied by a wagging tail).

We recognize our teammates are our greatest assets in helping our clients market less and matter more. Diverse backgrounds, opinions, and perspectives on our team allow us to expand our own perspectives and create solutions that are innovative, creative, and strategic. We're constantly working to transform our agencies and industry into spaces that are more diverse, equitable, and inclusive, and we welcome the addition of your unique voice and perspective.

Benefits

We offer supportive and inclusive benefits that allow you to thrive, including:

• Autonomy and flexibility
• Unlimited PTO and Summer Fridays
• Paid maternity and paternity leave
• Company-paid access to coaching and therapy
• 401k plan with match and 1:1 access to investment advisor
• Health, dental, vision, and ancillary benefits
• Professional development opportunities

Responsibilities

• Respond to IT helpdesk tickets and assist with troubleshooting hardware, software, and network issues.
• Support user setup and account management for new hires and internal moves (device prep, access provisioning, etc.)
• Assist with maintaining asset inventory, license tracking, and documentation.
• Help monitor systems, backups, and alerts across our internal tools and platforms.
• Shadow and learn from experienced IT team members managing infrastructure, security, hosting environments, and more.
• Offer thoughtful recommendations for improving support documentation and helpdesk workflows.

Requirements

• Interest in pursuing a career in IT, networking, cybersecurity, or systems administration
• Comfortable navigating Mac and PC environments
• Familiarity with Google Workspace, Slack, and ticketing systems a plus
• A strong sense of organization, attention to detail, and willingness to learn
• Clear communication skills and a collaborative mindset; you'll be working with creative and non-technical teammates regularly
• Availability for ~15–20 hours per week, with flexibility to accommodate school schedules or other commitments

If you think you have what it takes to be great in this role but don't necessarily meet all of these qualifications, please still apply!

Pay

$15–18 USD per hour (Louisville office)

Schedule

Candidates must be within commuting distance of our Louisville, KY office and available to work in-office a majority of the time.