IT Support Intern (Full-Time)

About the role

We are seeking a Full-Time IT Support Intern for our Piscataway, NJ office. This role is a good start for an IT career. This role primarily supports day-to-day IT operations by providing on-site technical assistance, supporting laboratory and office environments, and assisting users through IT service management (ITSM) processes. The intern will gain hands-on experience in enterprise IT support while working closely with senior IT team members to deliver high-quality end-user services.

Reporting to

US Region - IT Operations Manager

Job Location

Piscataway, NJ (Fully Onsite)

Schedule

Full Time, Monday through Friday from 9:00 AM - 5:30 PM

Compensation

$22 - $23 Per Hour

Key Responsibilities

• Technical Support & Troubleshooting:
  • Respond to and resolve IT-related inquiries and issues from users in a timely manner.
  • Provide first-level technical support for hardware, software, and network-related issues.
  • Diagnose and troubleshoot a variety of IT issues, escalating complex problems to the appropriate team.
  • Support both onsite and remote employees with IT-related requests.
  • Aid in maintaining IT equipment used within lab environments.
  • Cook up coordination with senior IT staff to ensure operational continuity of local IT services.
• Operational Support:
  • Assist with inventory organization and general IT operational activities.
  • Support routine audits and equipment verification activities when needed.
  • Provide administrative support for IT documentation and process updates.
  • Aid in asset management activities and special IT projects as assigned.

Experiences & Skills

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Basic knowledge of Windows OS, macOS, Microsoft Office 365, and common business applications.
• Experience with IT troubleshooting tools and remote support software.
• Strong problem-solving skills, attention to detail, and ability to multitask.
• Excellent communication and customer service skills.
• Knowledge of basic networking concepts, Active Directory, and IT security best practices is a plus.

What You Will Gain

• Hands-on experience in enterprise IT support operations.
• Exposure to IT service management (ITSM) practices.
• Experience supporting office and laboratory technology environments.
• Opportunity to work with experienced IT professionals and develop real-world troubleshooting skills.
• Exposure to enterprise systems, user support processes, and IT operational best practices.

#GS Benefits

• Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one.
• We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays.
• Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance.
• We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.