IT Support Intern

About the role

The IT Support Intern is responsible for assisting the IT team in basic tasks, documentation, equipment preparation and initial care, always under supervision. This is a temporary, full-time internship position with an anticipated duration of approximately 6 months; the duration may be adjusted based on business needs.

Responsibilities

• Assist with basic Tier 1 technical support under supervision.
• Receive and document IT support requests in the company's ticketing system.
• Assist users with basic hardware, software, printer, peripheral, and connectivity issues.
• Escalate incidents that cannot be resolved using established procedures to the appropriate Help Desk or IT team member.
• Provide professional and courteous support to employees.
• Install approved software and applications under supervision.
• Perform basic hardware troubleshooting.
• Assist with equipment replacements and workstation setup.
• Verify that equipment is properly configured before delivery to users.
• Support the installation of required applications for new hires.
• Assist with preparing computers and peripherals for new employees.
• Follow established IT onboarding and offboarding checklists and procedures.
• Assist in maintaining accurate inventory records for laptops, desktops, monitors, mobile devices, and other IT equipment.
• Record equipment assignments, returns, replacements, and status changes.
• Assist with equipment labeling and asset tracking.
• Help organize IT equipment and storage areas.
• Identify missing or incomplete asset information and report discrepancies.
• Assist with periodic physical inventory reviews.
• Perform basic troubleshooting using established procedures and knowledge-base documentation.
• Follow up on assigned tickets and maintain accurate documentation.
• Assist with password reset and account-access issues according to established procedures.
• The position may perform other projects or diverse tasks as requested or assigned.

Qualifications

• Must be based in Miami - Fort Lauderdale area. (Adistec doesn't offer relocation assistance for this position)
• Must be Bilingual (English - Spanish)
• Advanced student or recent graduate of technical courses (technical degree) in systems, computer science, networks, or telecommunications.
• Basic Knowledge of hardware, datacenter, ERP systems and basic notion of networking.

Work Schedule

Monday through Friday, 9:00 a.m. to 6:00 p.m. Onsite.