IT Support Intern - Part-Time

Help Desk & Technical Support

• Troubleshoot software, hardware, and network issues both remotely and on-site.
• Respond to requests for technical assistance in person, by phone, and electronically in a timely, professional manner.
• Provide technical support for computer hardware, software, mobile devices, and network issues through the Help Desk.
• Identify, prioritize, and escalate issues requiring urgent attention.
• Request assistance from, or escalate issues to, the appropriate resource when needed.
• Support conference room audio/visual (A/V) setup and troubleshooting.

Employee Support & Communication

• Listen patiently to understand each employee's issue or concern.
• Communicate the status of open issues regularly through resolution.
• Deliver a positive, customer-focused support experience.

Documentation & Systems

• Use Help Desk software to accurately track and record all support tickets.
• Aid in creating and updating knowledge base articles.
• Collaborate with users to gather requirements and help determine hardware, software, and system specifications.
• Knowledge of Microsoft products (Windows, Exchange, Office 365) is required.
• A strong attention to detail and willingness to learn are important qualities.
• The ability to work both independently and as part of a team is beneficial.
• This is an on-site position with occasional field visits.
• Field visits and equipment transportation require a willingness to ride along and assist with equipment transport.
• The role involves exposure to various office environments, including high, medium, or low noise levels.
• Handling stress appropriately, especially when managing critical or escalated issues, is essential.
• Professional communication with coworkers, management, and vendors is crucial.
• The role includes regular sitting or standing, bending, stooping, and carrying equipment and materials weighing up to 20 pounds.
• Frequent talking is required, with the ability to express and exchange ideas clearly and effectively.
• Near acuity is necessary, with clarity of vision at 20 inches or less.
• The ability to handle a combination of in-office (desk-based) support and on-site field tasks, requiring flexibility in adapting to different work environments, is important.