IT Support Engineer I - Manufacturing Plant ONSITE

About the role

The Support Engineer I is responsible for technical support at all Vericast locations, analyzing and resolving faults, undertaking routine preventative measures, and deploying new hardware to users. They also work in ServiceNow, providing training and technical support for users with varying levels of IT knowledge, identifying process improvement needs, adapting to new processes and technologies, and participating in project-based work.

Responsibilities

• Supports Windows systems including patch management and vulnerability management, system and hardware refreshes.
• Works in ServiceNow with Windows and many applications supporting the business.
• Provides on-call support and handles upgrade deployments during nights and weekends.
• Trains and supports users with varying IT knowledge, collaborating with other departments.
• Identifies and communicates process improvement needs to leadership.
• Adapts to new processes and technologies quickly in a fast-paced, changing environment.
• Manages project-based work led by managers, reporting status in a timely manner.

Qualifications

• Bachelor’s degree or equivalent work experience.
• A+ certifications preferred.
• Experience supporting desktop and laptop hardware, Windows Server, Active Directory, application and OS patching, hardware, and software break-fix, and troubleshooting various internal applications and hardware.
• Technically proficient in application/component or system; may act as an internal consultant.
• Ability to create and document standards and procedures.
• Strong analytical skills for failure resolution and prioritization.
• Positive attitude in all situations.
• Flexibility to meet customer needs or project goals.
• Basic scripting knowledge (PowerShell or similar).
• Understanding of security best practices (patching, endpoint protection, least privilege).

Additional Information

• Salary range: $66,000 - $72,000 + Shift Differential $5,000 Annually.
• Onsite work required.
• Extended hours and on-call responsibilities are required.
• Applications accepted until August 18, 2026 or until a sufficient candidate pool is identified.
• Core Values and Performance Excellence principles expected.
• Internal and external audits supported.
• Safety and security policies followed.
• Vericast offers a comprehensive benefits package including medical, dental, and vision coverage, 401K matching, and flexible PTO.
• Additional benefits like life insurance, employee assistance, and pet insurance are available.