Manufacturing IT Support Engineer

MACOM (NASDAQ: MTSI) is a global leader in the design and manufacture of advanced semiconductor products across a diverse range of end markets, including Data Centers, Telecommunications, Industrial and Aerospace and Defense. We develop innovative, cutting-edge technologies and products across the spectrum of radio frequency (RF), microwave, millimeter wave, photonics and high-speed analog technologies. Our solutions support critical network infrastructure applications like artificial intelligence, high performance computing, satellite communications, radar, unmanned aerial vehicles, medical equipment, test and measurement and advanced wireless networks.

About the role

Responsible for setup and first line of support for Lowell site’s manufacturing IT hardware and software needs and for driving continuous improvement to the operations systems. The IT Support Administrator will provide sustaining support of factory computer and tablet-based workstations and software. This role will partner with operations and IT to troubleshoot and drive resolution of issues to support efficient manufacturing. This role will also coordinate with factory management to coordinate hardware/software updates. This is a dynamic role, often changing ‘hats’ daily to support various team needs.

Responsibilities

• Maintain catalog of all manufacturing hardware and software including specialty application software
• Support and troubleshooting of factory specific hardware and software applications
• Develop plans for Manufacturing IT infrastructure improvement and execute to the plan
• Build familiarity with operator MES Eyelit interactions to assist in continuous improvement in operator interaction with workstations
• Partner with IT on maintenance and replacement of manufacturing PCs
• First point of contact for manufacturing related hardware and software issues and will partner with IT on resolution
• Work closely with operations management to coordinate activities
• Partner with manufacturing personnel to highlight gaps and inefficiencies in the manufacturing IT systems and drive improvements to address them

Requirements

• Minimum Bachelor Degree in Information Technology, Computer Science, or related field
• 2-3 years of experience supporting IT systems in a manufacturing environment
• Comfortable working in a clean room environment and willing and able to wear a smock suit
• Willing to skew work schedule as needed to support FAB need
• Expertise in Windows OS and infrastructure
• Professional certifications are a plus
• Good time management, multitasking, and networking skills
• Strong inter-personal skills and ability to motivate team members
• Some computer application programming experience
• Experience with managing a team is a plus
• Understanding of the semiconductor process flow, structure and functions is a plus
• Customer service orientation and creative problem solving skills
• Must be a U.S. person (U.S. citizen, U.S. national, lawful permanent resident, or individual granted asylum or refugee status)

Benefits

• Health, dental, and vision insurance
• Employer-sponsored 401(k) plan
• Paid time off
• Professional development opportunities
• Eligible to receive restricted stock unit (RSU) awards and cash bonuses, solely at MACOM’s discretion, subject to individual and company performance

Pay

The salary range for this position is $88,000 – $123,000. Actual salary offered will depend on several factors, including but not limited to, work location, relevant experience, education, and specific knowledge, skills, and abilities.