Manufacturing IT Support Engineer

About the role

We are seeking a Manufacturing IT Support Engineer to provide hands-on technical support for a manufacturing environment. This role supports IT infrastructure, business applications, and end-user technologies while partnering with cross-functional teams to ensure reliable plant operations. The position offers the opportunity to work with both legacy manufacturing systems and modern technology initiatives.

Responsibilities

• Provide IT operations and technical support for applications, infrastructure, operating systems, and end-user productivity tools.
• Support a multi-shift manufacturing environment, including flexible hours and occasional weekend production support.
• Troubleshoot and resolve technical issues related to plant-floor systems and IT infrastructure.
• Coordinate with corporate IT and business stakeholders to prioritize system improvements.
• Support incident resolution by providing triage, executing business continuity procedures, and assisting escalation teams.
• Collaborate with infrastructure support teams, including database, server, operations control, and network teams.
• Assist with the integration and long-term maintenance of applications and hardware.
• Support workload management and assignments as directed by IT leadership.
• Develop, maintain, and share accurate technical support documentation.
• Support local network equipment in a Cisco-based environment.
• Support physical and virtual Windows and Linux server environments.
• Assist with the deployment and support of IIoT, software-defined networking, mobile, iOS, and Android-based technologies.

Requirements

• 3–5 years of experience in IT Operations, IT Support, or a related field.
• Experience with technical troubleshooting and operations support.
• Experience providing technical customer support in an enterprise environment.
• High School Diploma or GED.
• Ability to work onsite with flexible hours in support of a multi-shift operation.
• Ability to provide weekend production support when required.

Preferred Qualifications

• Bachelor's Degree.

Skills

• IT Operations
• Operations Support Systems
• Technical Troubleshooting
• IT Support
• Technical Customer Support
• Technical Support

Benefits

• Group Health (Medical, Dental, and Vision)
• Paid Time Off
• Paid Holidays
• 401(k) matching
• Group Life and Disability insurance
• Professional Development opportunities
• Wellness programs
• Variety of other perks