IT Support Engineer I

Duties And Responsibilities

• Provides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications.
• Identifies, researches, and resolves technical problems.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Configures computer systems for all end-users.
• Handles installation and troubleshooting for model broadband connection issues.
• Conducts new employee classes covering basic PC functions, Outlook and CFT training.
• Creates documentation for new computer builds.
• Performs all other duties as required.

Requirements

• Minimum Education: Bachelor's Degree in Computer Science or other related field and 1-3 years of experience in a help desk environment.

Skills And Abilities

• Knowledge of general computer applications including Microsoft Office and Windows.
• Excellent verbal and written communication skills.
• Ability to quickly identify and resolve problems/issues.
• Detail oriented with excellent customer service skills.
• Ability to handle multiple tasks simultaneously.

Benefits

• M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.
• We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.
• We are proud to be an EEO/AA employer M/F/D/V.
• We maintain a drug-free workplace and perform pre-employment substance abuse testing.