IT Support Engineer I
About the role
Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and training new users. Additionally, they may be called to assist the IT Operations Team with other projects as time permits.
Key Responsibilities
- Cooking up imaging and shipping of laptops to new hires
- Managing laptop inventory to ensure devices are on hand for upcoming needs
- Assisting with troubleshooting efforts for computer hardware and software
- Fulfilling support requests from a wide variety of issues
- Desktop installation and support for Windows 11 and Mac OS corporate users
- Aiding in on-boarding of new users, including account provisioning and training
- Collaborating with the other IT team staff to effectively communicate issues and recommendations
- Participating in an on-call rotation to provide 24x7 emergency coverage
- Typically, 2 days in office each week for on-site support and coverage
- Occasionally working outside normal working hours for special projects or critical incidents
Requirements
- Experience: 2+ years of experience in an IT support role
- Technical Skills: Technical knowledge of Windows 10 and 11 workstation operating systems, working knowledge of Mac OSA, working understanding of computer networking, experience with MS Office products (Word, Excel, Outlook)
- Soft Skills: Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to a non-technical audience, strong analytical and problem-solving abilities, ability to work independently and as part of a team
- Knowledge of the following is a plus: VMware, IPSec VPNs, SSL VPN, RADIUS, 802.11x, Active Directory, Linux OS, Mac OS X Server, Google Apps, Windows Server (2012,2016,2019), Cisco IOS, Powershell, JAMF Pro
Why Applause?
We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team - known as Applause Nation - is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more. We have a flexible work environment with top talent from across the globe, Collaborate with an international team of 450+ passionate, talented co-workers, Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands, Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand, Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity, Experience a supportive culture that emphasizes teamwork, innovation and transparency, Share your voice! Contribute and integrate creative and innovative ideas across roles and departments
Compensation
Beyond Applause’s award-winning culture, our employee-centric benefits and competitive compensation strategy are designed to support your physical and mental well-being, promote work-life balance, and fuel your professional growth. The salary range for this position is $55,000 - $65,000