IT Support Engineer I

About the role

Amazon is seeking an IT Support Engineer I to deliver front-line technical support for employees in a fast-moving, customer-obsessed environment. You will troubleshoot hardware, software, and network issues, manage user accounts, and support endpoint deployments across Amazon's global operations. Partnering with IT and technical support teams, you'll own tickets from intake to resolution, document solutions, and contribute to continuous improvement. This role offers rapid learning, exposure to cutting-edge tools, and the opportunity to grow your IT career at global scale.

Responsibilities

• Troubleshoot hardware, software, and network issues for employees
• Manage user accounts and support endpoint deployments
• Own support tickets from intake to resolution
• Document solutions and contribute to continuous improvement