IT Support Engineer
About the role
Smart Managed Solutions is looking for an experienced IT Support Engineer (2nd/3rd Line) to join our IT team. This is an excellent opportunity for a hands‑on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast‑paced environment. You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business. As an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end‑user environments, acting as a primary escalation point for technical issues. You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security. This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security.
Responsibilities
- Provide 2nd and 3rd line IT support across cloud, infrastructure and end‑user services
- Act as a primary escalation point for complex technical issues
- Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices
- Troubleshoot and support Microsoft 365 (Exchange, Teams, SharePoint)
- Troubleshoot and support Entra ID (Azure AD), Conditional Access and identity management
- Troubleshoot and support Intune and endpoint management
- Troubleshoot and support Windows desktop and server environments
- Support and maintain Azure and cloud‑based services
- Assist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patch