IT Support Engineer

About the role

As the IT Support Engineer, reporting to the Sr. IT Manager, NA, you will be responsible for providing Tier I & II customer service and technical support to local, global, and remote end-users. You will also implement, upgrade, troubleshoot and document all related hardware, software, & local infrastructure systems as well as resolve requests and issues in a timely manner documenting via ITSM ticketing system, escalating as appropriate.

Responsibilities

• Triage, troubleshoot and resolve request & incident tickets, escalate tickets as appropriate, documenting in ITSM system
• Install, upgrade, support and troubleshoot Windows client operating systems, Microsoft Office/365, and all other authorized desktop applications
• Install, upgrade, support and troubleshoot computer hardware, printers, and all other authorized peripheral equipment
• Use diagnostic tools to troubleshoot client related networking issues or provide improvements
• Handle all Move/Add/Change for user and computer accounts in Active Directory, provisioning access to required electronic resources
• Accurately update IT Hardware and Software Asset Inventory in the ITSM system
• Document local network, and infrastructure systems
• Create or update SOP’s as required
• Provide or recommend computer related training as needed, including FAQ’s, knowledge base contributions, and job aids
• Own or assist in administration of assigned software platform(s) to ensure continual service availability and required performance

Requirements

• BS Degree; equivalent relevant experience will be considered in lieu of degree
• Experience with ITSM and ITIL tools
• Minimum of 2 years previous IT administrator level work experience
• Previous experience in chemical industry or a manufacturing environment preferred

Skills

• Experience with security, technical, analytical, decision making, and problem-solving

Benefits

• Physical Health benefits including competitive Medical, Dental, and Vision packages, company contribution to Health Savings Account, cash incentive for Annual Physical and reimbursement
• Financial Wellness opportunities including company paid life insurance and disability plans, 401(k) Retirement Plan with generous company match, and certified Financial Planning & Investment services
• Mental Health benefits including generous Paid Time Off and 10 Paid Holidays, Paid Parental Bonding Leave, and much more!

Pay

The salary range for this position is $65,000-$90,000 annually. The specific salary offered will be determined by a variety of factors including location, experience, and education.