IT Support Engineer

Key Responsibilities

• Provide support for escalated tickets from growing multi-site user base and environments.
• Provide technical expertise and hands-on support to end users across the organization.
• Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of organization services.
• Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.
• Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
• Research, procure, and vet new hardware and software solutions as directed by manager.
• Cook up and image PCs for distribution.
• Cook up and image PCs for distribution.
• Coordinate and oversee a wide range of IT projects.
• Work with key stakeholders to thoroughly outline tasks and deliver results.
• Maintain relationships with key internal stakeholders to understand and adapt to new solutions and impactful changes as well as assist in delivering continuous improvements.
• Maintain internal and user facing documentation for all managed services.

Basic Qualifications

• 2+ years of related industry experience in an enterprise environment supporting users and their hardware and software.
• Willingness to travel on occasion to remote offices domestically and internationally.
• Experience supporting Windows Desktops and Servers.
• Experience with AD Systems Administration.
• Experience with managing or deploying enterprise services such as Active Directory, Office365, DHCP, DNS, File Services and client imaging.
• Experience leading project work independently.
• Willingness to travel on occasion to remote offices domestically and internationally.
• Able to lift 50 lbs as well as standing and walking during 8 hour shifts.
• Must have or able to obtain a Passport for international travel.

Other responsibilities as specified by manager

• Candidate must be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams.
• Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems.