IT Support Engineer

Ontra is the leader in AI-powered solutions for the private markets. Powered by industry-leading AI, data from over 2 million contracts, and a global network of legal professionals, Ontra automates critical private market workflows across the fund lifecycle. Ontra’s solutions transform unstructured data trapped in static documents into actionable intelligence, enabling firms to accelerate contracts, streamline compliance, and automate entity management. Trusted by more than 1,000 global GPs, investment banks, law firms, and advisors – including nine of the top ten PEI-ranked firms worldwide – Ontra helps firms focus on what’s important.

About the role

This role is based in New York City and requires in-office presence 3 days per week. Ontra is seeking an IT Office Support Engineer to serve as the on-the-ground IT and office presence for our brand-new New York office. You will keep conference rooms and everyday equipment running smoothly, support new hires, and collaborate with our fully remote IT Operations team to ensure seamless operations.

Responsibilities

• Serve as the go-to, on-the-ground technical resource for Ontra's New York office, resolving hardware, software, and networking issues as they arise.
• Run AV and conference room checks to ensure every meeting and event starts on time without technical hiccups.
• Prepare desks, equipment, and accounts for incoming employees so they're ready to work from day one.
• Triage and resolve in-office and global support tickets, assisting remote operations as needed.
• Coordinate with vendors and deliveries, track office inventory and supplies, and handle light facilities tasks to maintain a well-run workspace.
• Collaborate via Slack and ticketing with Ontra's fully remote IT Operations team, escalating and documenting clearly while operating independently on-site.

Requirements

• 4+ years of hands-on IT or help desk support experience, including hardware and software troubleshooting and ticketing systems.
• Experience supporting conference room and AV technology alongside general desktop support, including peripherals, docking stations, and Wi-Fi.
• Comfortable handling light physical office tasks, including unpacking shipments, stocking supplies, and light furniture assembly. Requires the ability to regularly lift 25 - 50 pounds.
• Able to work independently on-site three days a week while collaborating closely with a fully remote team.
• Experience with Freshservice, 1Password, Okta, Apple device management (MDM/JAMF or similar), Google Workspace, or Zoom/Neat conference systems is a plus.
• Prior experience at a fast-growing startup or tech company opening or scaling a new office is a plus.

Benefits

• Remote-first working policy, with office hubs in NYC, Santa Barbara, and London.
• Twice yearly team offsites for in-person collaboration.
• Paid flexible time off policy.
• Paid parental leave and benefits.
• Employer-supported retirement contributions, varying by country.
• Monthly phone and internet reimbursement.
• Company-sponsored learning and development resources, department budgets for professional development, and a robust onboarding program.
• Various options for medical, dental, and vision insurance.

Pay

Ontra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range for this role is $95K - $130K. Some positions may be eligible for additional compensation, such as commission, variable compensation, profits interest units, or other equity-based compensation.

Schedule

• This role requires in-office presence 3 days per week.
• Occasional travel is required, including typically at least twice per year to attend team and larger group offsites for in-person collaboration.