IT Support Engineer

About The Company

RHL is a reputable organization dedicated to providing innovative solutions and exceptional services within the industry. With a strong commitment to excellence, RHL has established itself as a leader in delivering high-quality products and support to its clients. The company values professionalism, integrity, and continuous improvement, fostering a collaborative environment where employees are encouraged to grow and develop their skills. RHL's culture emphasizes customer satisfaction, technological advancement, and sustainable practices, making it an ideal place for motivated professionals to build a rewarding career.

About The Role

The IT Support Engineer position at RHL’s Garelochhead depot offers an exciting opportunity to be part of a dynamic IT team supporting a multi-site business. The role involves maintaining and enhancing the organization’s IT infrastructure, providing responsive support to end users, and contributing to ongoing IT improvements aligned with the company's strategic roadmap. This hybrid role combines on-site presence at the Oil Fuel Depot in Garelochhead with flexible work-from-home arrangements on Fridays, offering a balanced work environment. As a key member of the IT team, you will engage with a diverse range of stakeholders, from operational staff to senior management, ensuring seamless IT operations across the organization. The role requires proactive problem-solving, excellent communication skills, and a keen eye for security and compliance. The successful candidate will have the opportunity to develop technical expertise while supporting critical business functions and contributing to the company's cyber security initiatives.

Qualifications

• The ideal candidate will possess a relevant IT qualification or demonstrate equivalent practical experience in a technical support environment.
• Typically, candidates should have 1-2 years of experience working in service desk, desktop support, or 1st/2nd line IT roles.
• A solid understanding of core IT systems and networking is essential, including familiarity with Windows operating systems, Microsoft 365 applications, Active Directory, and basic networking concepts such as DNS, DHCP, and IP addressing.
• Adeptness in PC and laptop configuration, troubleshooting, and build processes is required.
• Candidates should be comfortable documenting procedures and maintaining accurate records.
• An interest in developing skills in SharePoint Online, Intune/Endpoint Manager, Group Policy, and other cloud-based management tools is desirable.
• A full, preferably clean, driving license is essential, with flexibility for travel and occasional overnight stays at other client sites.

Responsibilities

• Serve as a primary contact point for IT issues, managing support tickets efficiently and escalating complex problems to senior team members as needed.
• Support the daily operation of IT infrastructure, systems, and services by collaborating with internal teams and external providers to ensure optimal performance.
• Monitor adherence to acceptable use policies and IT security protocols, reporting any suspicious activity or policy violations to leadership promptly.
• Participate in formal change control processes for system updates, configuration changes, and service enhancements to minimize risk and disruption.
• Ensure security controls and tools are active, up-to-date, and effective; escalate security concerns immediately to senior IT staff.
• Coordinate the procurement, setup, and deployment of laptops, desktops, and related equipment, maintaining accurate asset records and build documentation.
• Implement and maintain secure backup procedures, producing clear documentation for recovery processes and ensuring data integrity.
• Maintain up-to-date documentation, including system configurations, troubleshooting procedures, and asset inventories, in relevant management systems.
• Assist with IT projects, supporting smaller initiatives and ensuring timely delivery while identifying potential risks early to prevent operational disruptions.
• Participate in diagnostics and recovery procedures to restore services swiftly in the event of system failures or security incidents.

Benefits

RHL offers a competitive salary package of 30,000 GBP along with a 15% pension contribution, 30 days of leave plus public holidays, and a supportive working environment. Employees benefit from flexible work arrangements, including a hybrid work model that combines on-site and remote working. The company emphasizes professional development, providing opportunities for skill enhancement and career progression. Additionally, RHL promotes a healthy work-life balance and values employee well-being, fostering a culture of collaboration and respect.