IT Support Engineer
Nesco Resource · New York, NY · Yesterday
On-siteOTHR$30/hrFull-time
About the Role
We're seeking an IT Support Engineer to join a dynamic corporate technology team supporting a fast-paced professional environment. This is a hands-on role where you'll troubleshoot complex technical issues, deploy new technology, and provide exceptional support to end users. You'll be a key member of the IT team, ensuring employees have the technology and support they need to stay productive.
Responsibilities
- Provide Level 2/3 desktop and deskside support for Windows-based environments
- Administer Active Directory, including user accounts, groups, password resets, and permissions
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
- Troubleshoot Windows 10/11 operating systems, desktops, laptops, printers, and peripherals
- Configure, image, and deploy new computers and hardware
- Diagnose hardware, software, network, and connectivity issues
- Support remote access technologies and VPN connectivity
- Resolve issues involving Group Policy, file permissions, and user profiles
- Document incidents and resolutions using a ticketing system such as ServiceNow
- Escalate infrastructure and application issues when appropriate
- Participate in desktop refreshes, technology rollouts, and IT improvement initiatives
- Deliver outstanding customer service while supporting a demanding user community
Qualifications
- 3+ years of Desktop Support, Deskside Support, or IT Support experience
- Strong hands-on experience with Active Directory
- Windows 10 & Windows 11 administration and troubleshooting
- Microsoft 365 / Office 365 support
- Experience supporting Outlook and Exchange
- Familiarity with Azure AD / Microsoft Entra ID
- Knowledge of TCP/IP, DNS, DHCP, VPN, and networking fundamentals
- Experience with ServiceNow or another ITSM platform
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service abilities
Preferred Skills
- Microsoft Intune
- SCCM / MECM
- VMware Horizon
- Citrix
- PowerShell
- Jamf
- Endpoint security tools
- Mobile Device Management (MDM)
- Imaging and deployment technologies
Benefits
- Competitive compensation and comprehensive benefits
- Work with enterprise-level technologies in a professional environment
- Join a collaborative, highly skilled IT team
- Exposure to modern Microsoft technologies and endpoint management
- Opportunities to expand your technical skills and grow your career
Location: Midtown Manhattan, NY — 100% On-Site
Pay: $30 / hour