IT Support Engineer

About the role

The IT Support Engineer will be based in or near Campbell, CA and will be fully on-site at Mirantis' headquarters.

Responsibilities

• Serve as the on-site point of contact for IT support at HQ, and provide remote support to users during US business hours.
• Troubleshoot and resolve hardware, software, and access issues across laptops, peripherals, everyday business applications, and SaaS/productivity tools (e.g., Google Workspace).
• Handle repairs, replacements, and day-to-day device issues, working with the broader IT team on fleet standards.
• Onboard and offboard employees, preparing and issuing equipment, setting up accounts and access per established processes, and recovering assets when people leave.
• Keep conference rooms and AV equipment working and ready for use, and provide hands-on support for meetings and events at HQ, including for executive and all-hands settings.
• Track and maintain IT hardware inventory at HQ, keeping records accurate and coordinating procurement or replacement needs with the IT team.
• Provide responsive, high-quality support to executive users, and respond quickly and calmly to urgent requests.
• Act as a dependable, approachable presence for time-sensitive and high-visibility needs.
• Act as local remote-hands for the network and infrastructure teams when physical presence is required — most often for equipment in the office, and occasionally, on an exceptional basis, at a nearby datacenter.
• Contribute to knowledge-base articles and help document HQ-specific procedures so the distributed team has clear visibility.
• Collaborate with the distributed IT team, follow established policies and practices, and escalate cleanly when issues fall outside your scope.
• Ensure on-site needs are met and nothing falls through the cracks.

Qualifications

• 3+ years of experience in an IT support, desktop support, or helpdesk role.
• Hands-on experience supporting and troubleshooting end-user hardware and software — laptops, peripherals, operating systems (macOS and Windows), and common business applications.
• Experience with device provisioning and administration of SaaS/productivity platforms from an end-user support perspective (e.g., Google Workspace, Slack, Zoom).
• Familiarity with onboarding/offboarding processes — equipment setup, account provisioning, and access management following established procedures.
• Experience supporting conference rooms and AV / video-conferencing equipment.
• Comfortable with IT asset and inventory tracking and basic procurement coordination.
• Excellent communication and interpersonal skills, with the ability to support executive users and handle urgent, high-visibility requests calmly and professionally.
• A reliable, service-oriented mindset and the ability to work independently on-site while collaborating with a distributed IT team.
• Based in or near Campbell, CA, and able to work fully on-site at HQ during US business hours.
• Experience following established IT policies and practices rather than defining them, with sound judgment on when to escalate.
• Exposure to MDM/endpoint management tooling (e.g., Jamf, Intune, Kandji) is a plus.
• Basic networking knowledge (Wi-Fi, cabling, switches) and willingness to act as local remote-hands for infrastructure teams is a plus.
• Familiarity with IT ticketing systems (e.g., Jira Service Management, Zendesk) is a plus.
• Relevant certifications (e.g., CompTIA A+, Google Workspace, ITIL) are a plus.

Benefits

Mirantis offers a competitive compensation package with a strong benefits plan, professional development and training opportunities, and a range of perks including company outings, hackathons, and tech talks.