IT Support Engineer

Duties & Responsibilities

• Serve as the primary point of contact for end user technical issues
• Provision hardware including laptops, printers, telephones, and other equipment
• Install, configure, and maintain software applications and operating systems
• Diagnose and repair hardware and software issues
• Administer Active Directory, Group Policy, Office 365, ESET, and related systems
• Document IT processes and maintain accurate asset inventory
• Procure hardware and software as needed
• Provide end user training and support

Qualifications

• 2–4 years of experience providing end user technical support
• Hands-on experience with Windows 10 and macOS operating systems
• Experience managing users and groups in Active Directory and Office 365
• Experience using MDM platforms such as ManageEngine, Intune, or similar
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent customer service and communication skills
• CompTIA A+ certification or equivalent experience
• Experience with PowerShell or other scripting tools
• Familiarity with AWS
• Interest in branching into security, cloud, or development
• Previous startup experience is a strong plus

ITAR Requirements

To comply with U.S. Government export control regulations (ITAR), applicants must be one of the following:

• A U.S. citizen or national
• A lawful permanent resident (green card holder)
• A refugee under 8 U.S.C. 1157
• An asylee under 8 U.S.C.1158

Individuals who do not meet these criteria must be eligible to obtain the necessary authorizations from the U.S. Department of State. For more information, please refer to the ITAR guidelines. Learn about ITAR here.