IT Support Engineer

Responsibilities

• Infrastructure Design Implementation: Design, implement, and maintain secure and scalable IT infrastructure.
• Deploy and manage server environments (physical, virtual, cloud-based).
• Evaluate, configure, and install hardware components (e.g., routers, firewalls, storage devices).
• Network Management: Monitor, maintain, and optimize network performance (LAN/WAN, VPN, firewall, routers, switches).
• Ensure network security protocols are implemented, including firewalls and intrusion detection systems (IDS).
• Troubleshoot network issues and provide solutions promptly.
• Server and Cloud Management: Manage and maintain servers (Windows, Linux) and cloud platforms (AWS, Azure, Google Cloud).
• Perform patch management, updates, and upgrades to systems and applications.
• Automate tasks through scripting (e.g., PowerShell, Python) and orchestration tools.
• Backup, Recovery, and Disaster Recovery: Develop and maintain backup strategies, including regular testing of recovery processes.
• Implement disaster recovery plans (DRP) and business continuity solutions.
• Monitoring and Performance Management: Set up system and network monitoring tools (e.g., Nagios, Zabbix) to ensure uptime and performance.
• Conduct regular performance analysis and capacity planning.
• Generate reports on system performance, availability, and utilization.
• Security and Compliance: Implement IT security measures in accordance with industry standards (e.g., ISO 27001, NIST).
• Conduct regular vulnerability assessments and security audits.
• Ensure compliance with data privacy and protection regulations (GDPR, HIPAA, etc.).
• IT Operations and Support: Provide Level 2/3 & On-site support to resolve user issues and escalate complex problems.
• Document systems, procedures, and best practices for operation and troubleshooting.
• Collaboration and Vendor Management: Work with cross-functional teams to align IT infrastructure with business goals.
• Collaborate with vendors for procurement and support of IT hardware/software.
• Manage relationships with external service providers and cloud vendors.

Requirements

• Fluency in Mandarin is preferred.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of relevant IT support experience.
• Experience with Windows and Linux operating systems.
• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Strong problem-solving and troubleshooting skills.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.

Benefits

• Flexible working hours.
• Professional development opportunities.
• Health insurance.
• Retirement plan.

Pay

$43 to $46/hour.

Schedule

Full-time.