IT Support Engineer

Role Overview

We are hiring for one of our clients, seeking a Global Services Tech II to work on a contract basis. This role requires technical expertise to support global service delivery, troubleshoot complex systems, and ensure seamless operations across regions.

Key Responsibilities

• Provide second-level technical support for global service infrastructure, resolving escalated issues with minimal downtime
• Collaborate with cross-functional teams to diagnose and remediate software, hardware, and network-related problems
• Maintain documentation of technical procedures, incident reports, and resolution steps for internal and client use
• Conduct root cause analysis for recurring service disruptions and recommend preventive measures
• Assist in the implementation and testing of service updates, patches, and new technologies

Required Skills & Qualifications

• Experience troubleshooting enterprise-level IT systems, including servers, databases, and networking components
• Proficiency in scripting languages such as Python, PowerShell, or Bash to automate diagnostic and resolution tasks
• Familiarity with ITIL service management frameworks and incident, problem, and change management processes
• Strong understanding of cloud platforms (AWS, Azure, or GCP) and hybrid infrastructure environments
• Ability to work independently across multiple time zones while adhering to strict service-level agreements

More About the Opportunity

This role offers a unique opportunity to work with a global leader in the IT Services and IT Consulting industry, contributing to the reliability and performance of critical service delivery systems. Candidates will gain exposure to cutting-edge technologies while supporting mission-critical operations.