IT Support Engineer

About the role

Ashby Lumber is a family-owned lumberyard and hardware store located in Berkeley and Concord. We are seeking an IT Support Engineer to join our Concord facility.

Responsibilities

• Provide IT support by troubleshooting and resolving OS, desktop applications, and mobile device issues
• Prioritize, complete, and escalate helpdesk tickets as required
• Configure computer operating systems and applications
• Manage VOIP phone system
• Basic understanding of networking
• Adhere to all security processes and procedures
• Follow policies and procedures to ensure all supported computer equipment are meeting business requirements and operating at peak performance

Requirements

• The position requires a strong understanding of technology, fundamental computer skills, along with the desire to solve problems and think logically
• Having great troubleshooting ability to respond in a timely manner with excellent verbal and written communication are key to succeeding in this role
• The ideal candidate will maintain inventory and asset configuration, participate in documentation of best practices, support procedures, and carry out special tasks at supervisor's direction

Qualifications

• 2+ years of experience providing IT support or experience in related field
• Ability to troubleshoot desktop applications such as Microsoft Office, Chrome, and other common desktop applications
• Experience with Google Workspace
• Working knowledge of and troubleshooting Windows 11 and Linux operating systems
• Supporting mobile devices, specifically using an MDM with iPhones and Android based devices
• Experience troubleshooting printers
• Experience supporting Audio/Video systems
• Entry level understanding of Microsoft Domain Services such as Active Directory and Group Policies
• Ability to work in a team environment as well as being self-directed
• Ability to support remote users
• Ability to lift up to 50 pounds
• Availability to work in our Concord, CA facility on a daily basis

Skills

• Strong understanding of technology
• Basic troubleshooting skills
• Ability to communicate effectively
• Knowledge of network configuration and management
• Experience with MDM and mobile device management
• Understanding of Microsoft Domain Services
• Ability to work independently and multitask

Benefits

• Medical/Dental/Vision
• Generous HSA Plan with Employer Contributions
• 401(K) & Profit Sharing
• Company Bonus Program
• PTO
• Excellent Employee Discounts
• Fun Employee Appreciation Events
• Employee of the Month Program