IT Support Eng II - AMZ10909.8
About the role
BOP LLC is seeking an IT Support Engineer II to join our team in Madison, Wisconsin. This role involves troubleshooting complex IT problems without standard operating procedures, planning and coordinating configuration management, and collaborating with internal teams and vendors on projects. You will lead continuous improvement efforts, audit work quality, automate manual tasks, and serve as the first point of escalation while participating in hiring and development of others.
Responsibilities
- Troubleshoot difficult IT problems without SOPs
- Plan and coordinate CMs and CM templates
- Collaborate with internal teams or vendors to execute projects
- Lead continuous improvement efforts
- Audit the quality of work performed and provide constructive feedback when necessary
- Automate manual tasks; create/improve small tools that help make team operations more efficient
- Serve as the first point of escalation
- Participate in hiring, training and development of others
- Ensure infrastructure networking and computing systems remain available during production hours
- Manage local technical projects
- Maintain or create policies, procedures, and processes
- Identify root-causes of operational issues and process inefficiencies
Qualifications
Bachelor's degree or foreign equivalent degree in Computer Science, Computer Engineering, Software Development, Game Development or related discipline and 1 year of experience in the job offered or a related occupation in software development or IT Support.
Required experience
- 1 year of IT experience with client, server, and network service delivery
- 1 year of experience with IT systems or in a commercial production environment
- 1 year of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, or TCP/IP
- 1 year of experience with Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
- 1 year of experience troubleshooting in a multi-user high availability environment
- 1 year of experience with PC repair, troubleshooting, deployment, and liquidation
Pay
Salary range: $60,700/year to $106,300/year
Schedule
40 hours per week, 8:00am–5:00pm