IT Support II

About the role

The IT Support II position requires a technical lead with deep knowledge of automation, endpoint management, identity administration, and problem resolution. This role serves as the escalation point for IT Support I and provides helpdesk support for Corporate Business Applications.

Responsibilities

• Maintain helpdesk ticketing system, including follow ups, resolutions, and ownership of tickets from open to close.
• Handle incoming technical support requests from in-house users.
• Escalate support tasks as needed to senior IT staff.
• Perform endpoint advanced troubleshooting of Windows, Microsoft 365, Active Directory, Entra ID, network, VPN, and business applications.
• Perform root cause analysis and recurring incident elimination.
• Participate in incident response and malware remediation.
• Maintain SOPs, standards, and knowledge base articles.
• Proactively monitor, manage, update, and replace desktop hardware and software.
• Test new hardware and software to assess functionality, applicability as a business solution, and conformance with corporate technical and operational standards.
• Recommend cost-effective solutions to meet business needs.
• Provide light technical training to end users.

Qualifications

• Information Technology/Computer Science degree required.
• 5+ years work experience in IT Support role required.
• Excellent communication skills, both oral and written with strong attention to detail.
• A+, MCP, MCSE or comparable certification preferred.
• Advanced knowledge of Windows OS, Networking, TCP/IP, Active Directory, Entra, Azure, Intune, Microsoft 365.
• Ability to handle multiple tasks and determine priorities effectively.
• Understanding of Release and Change management process.
• Experience with endpoint management and enterprise support environments.

Pay

Pay Range: USD $26.00 - USD $30.00 /Hr.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• 100% employer-funded Employee Stock Ownership Plan (ESOP) and 401K including employer match
• Annual Bonus Program
• Student Debt Employer Contribution Program
• Paid holidays, PTO and Paid Parental Leave

Additional Information

Please note that our pay ranges are determined by several factors, including relevant experience, internal pay equity, and location. They do not include any of the amazing benefits of being an employee-owner, which are listed below.

SCS is building a world where environmental systems and infrastructure strengthen the health, safety and resilience of communities — from reducing methane emissions at landfills to producing alternative energy, from repurposing contaminated properties to sequestering carbon. As a 100% employee-owned firm, we bring a long-term perspective, personal ownership and shared success to everything we do. We live our values every day: We care. We are a team. We are tenacious. Join us and be part of a team where your work has real impact — on the world and on your own growth.