IT Support II

How you will make an impact

• Reviews, prioritizes, and responds to ServiceDesk tickets ensuring timely resolution
• Provide service and support to end users on a variety of hardware and infrastructure issues
• Assist with the setup and configuration of end-user laptops (Windows & MacOS)
• Troubleshoot end-user hardware, operating system, network and software related problems
• Manages multiple projects simultaneously while maintaining high customer service standards
• Assist in developing the documentation, knowledge base, and best practice guides
• Communicate highly technical information to both technical and non-technical users
• Perform other functions and duties as required

The skills and experience that you will bring

• Minimum of 4 years' experience with help desk support, troubleshooting common IT issues required. Previous ServiceDesk experience is required
• 2 or 4-year IT related degree preferred or Relevant IT/Systems Certifications CompTIA A+
• Demonstrate problem solving skills and solution development skills
• TCP/IP Networking basics
• Active Directory / Entra ID
• Excellent time management, interpersonal and written and verbal communication skills
• Ability to multi-task and prioritize workload, while maintaining efficiency and quality of work
• Familiarity with working in a lab environment is a plus

Pay

The anticipated salary range for this position is $36.00 - $40.00. The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role.

Benefits

• You have the potential to change, improve, and save lives around the world
• You have the opportunity to be a part owner in Maravai through RSU grants and optional employee stock purchase plans
• We offer comprehensive medical plans and HSA/FSA options
• Fertility & family planning assistance
• A variety of additional optional benefits and insurance options, including pet insurance
• Retirement contributions
• Holidays & Paid Time Off

Benefits may vary by region and employment type and do not apply to temporary employees or contractors. See a comprehensive list of benefits at our Benefits & growth site at https://www.maravai.com/careers/benefits-and-growth/