IT Support Coordinator

Essential Duties And Responsibilities

• Provide basic Tier 1 support for computers, printers, peripherals, applications, passwords, and connectivity issues.
• Troubleshoot network, Internet, wireless, and basic connectivity problems.
• Serve as the onsite point of contact for the MSP, Internet providers, telecom providers, and other technology vendors.
• Support and coordinate telephone, VoIP, mobile phone, and telecommunications issues.
• Assist with switches, wireless access points, network cabling, patch panels, network closets, and Internet circuits.
• Maintain IT equipment inventory and basic network/telecom documentation.
• Escalate server, security, systems administration, and other advanced technical issues to the MSP.
• Perform other onsite technology-related duties as assigned.

Qualifications

• Strong communication, organization, troubleshooting, and problem-solving skills.
• Ability to work independently and coordinate effectively with outside IT providers.
• Experience troubleshooting computers, printers, mobile devices, and common business applications.
• Working knowledge of TCP/IP, DHCP, DNS, Ethernet, VLANs, switches, wireless networks, and basic network troubleshooting.
• Familiarity with network cabling, patch panels, wireless access points, and telecommunications systems.
• Proficiency with Microsoft Windows, Office, Outlook, and Internet connectivity.
• Ability to recognize when an issue should be escalated rather than making unauthorized system changes.

Skills And Abilities

• Strong troubleshooting and problem-solving skills with a knack for resolving technical issues quickly.
• Clear, professional communication abilities when working with both technical and non-technical users.
• Ability to manage multiple tasks, prioritize tickets, and stay organized in a fast-moving environment.
• Familiarity with IT best practices around security, system maintenance, and user support.

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

• Location: On Site 5001 Coliseum Drive, North Charleston, SC 29445
• PHYSICAL DEMANDS