IT Support

About the role

We are seeking a detail-oriented IT Support Specialist to support secure data sanitization, storage device management, and basic computer hardware troubleshooting. This role is responsible for ensuring that data is securely erased from storage devices in accordance with company security policies and industry standards.

The ideal candidate will have hands-on experience working with computers, familiarity with data wiping tools, and a strong commitment to data security, accuracy, and inventory management.

Responsibilities

Data Sanitization & Security

• Perform secure data wiping and sanitization of hard drives and storage devices using industry-standard tools such as DBAN, Blancco, DiskPart, or equivalent software.
• Ensure all data erasure activities comply with company security policies, established procedures, and applicable data protection regulations.
• Verify and document successful data sanitization, maintaining accurate records for compliance and auditing purposes.
• Identify storage devices that cannot be securely wiped and escalate them for appropriate handling or physical destruction.

IT Support & Hardware Maintenance

• Troubleshoot and resolve basic computer hardware and storage-related issues.
• Perform routine system maintenance, including disk cleanup, storage optimization, and basic performance improvements.
• Assist with hard drive installation, replacement, formatting, and configuration.
• Support disk cloning, imaging, and other storage-related technical activities as needed.
• Diagnose basic issues involving HDDs, SSDs, NVMe drives, and related computer components.

Inventory Management & E-Waste Disposal

• Maintain accurate inventory records of storage devices, including serial numbers, asset tags, processing status, and disposal information.
• Track and document all devices undergoing data sanitization, repurposing, recycling, or disposal.
• Coordinate the proper disposal of electronic waste (e-waste) in accordance with company policies and environmental regulations.
• Ensure storage devices are properly labeled, organized, and accounted for throughout their lifecycle.
• Maintain accurate documentation and reports related to asset management and data destruction activities.

Requirements

• High school diploma or equivalent required.
• Previous hands-on experience working with computers, IT support, computer repair, hardware maintenance, or a related technical field.
• Basic understanding of computer hardware, storage devices, and file systems.
• Familiarity with data sanitization tools, secure data wiping procedures, and data security best practices.
• Ability to perform basic computer troubleshooting, disk cleanup, and system performance optimization.
• Experience maintaining inventory records, tracking equipment serial numbers, and documenting technical processes.
• Ability to follow established security procedures and handle sensitive information responsibly.
• Strong attention to detail, organizational skills, and ability to maintain accurate documentation.
• Ability to work independently and efficiently while managing repetitive technical tasks.

Preferred Qualifications

• Associate's or bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience using data wiping and sanitization software such as Blancco, DBAN, DiskPart, or similar tools.
• Familiarity with disk cloning, imaging, and drive diagnostic software.
• Experience with IT asset management, hardware recycling, or e-waste disposal procedures.
• Knowledge of data sanitization standards, including NIST SP 800-88.
• Previous experience in an IT service center, hardware refurbishment facility, or technical support environment.

Skills

• Technical troubleshooting and problem-solving
• Data security and compliance awareness
• Hardware maintenance and storage management
• Inventory tracking and documentation
• Accuracy and attention to detail
• Time management and organizational skills

Pay

Pay range: $18 – $19 USD per hour. The expected compensation is an estimate; the final offer will depend on skills, experience, location, and other job-related factors.

Benefits

• Career growth opportunities with skill development and potential for advancement
• Learning and development culture
• Employee recognition programs
• Paid Time Off: Full-time minimum 80 hours per calendar year; part-time/temporary minimum 1 hour for every 30 hours worked (may increase with tenure or assigned account)
• Referral bonuses for employee and client referrals
• Comprehensive benefit offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401(k) with matching, Entertainment Discounts

Note: Benefit offerings may vary for regular positions routinely under 30 hours/week; inquire with Human Resources for details.

About the company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.