IT Support

This role focuses on secure data wiping of hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart), ensuring compliance with data security protocols and regulations. Responsibilities include verifying and documenting successful data erasure, troubleshooting basic hardware issues, and properly disposing of or repurposing wiped drives according to company policy. The position also involves maintaining an accurate inventory of processed drives.

Responsibilities

• Perform secure data wiping on hard drives using tools such as DBAN, Blancco, or diskpart.
• Ensure compliance with data security protocols and regulations.
• Verify and document successful data erasure.
• Troubleshoot and resolve basic hardware issues related to storage devices.
• Properly dispose of or repurpose wiped drives per company policy.
• Maintain accurate inventory of processed drives.
• Free up space on hard drives and improve performance and speed.
• Track serial numbers and manage e-waste disposal.

Requirements

• Experience in IT support, computer repair, or data security.
• Familiarity with data sanitization tools and techniques.
• Basic knowledge of hard drive types (HDD, SSD, NVMe) and file systems.
• Ability to follow strict security protocols.
• Strong attention to detail and documentation skills.
• High School Diploma required; College Degree preferred.
• Some experience working with computers.

Preferred Qualifications

• Experience with disk cloning and imaging software.

Pay

Pay Range: $18 - $19 USD per hour.

Benefits

• Career Growth: Opportunity to learn new skills or apply a variety of them, potentially uncovering other career opportunities.
• Learning & Development: Promotes a work culture of continuous learning to help you develop professionally.
• Recognition Programs: Available for all levels of employees.
• Paid Time Off (PTO):
  • Full-time: Minimum of 80 hours/calendar year (may increase based on tenure or assigned account).
  • Part-time/temporary: Minimum of 1 hour for every 30 hours worked.
• Bonuses: Available for employee and client referrals for current employees.
• Benefit Offerings:
  • Medical, Dental, Vision
  • HCFSA, DCFSA, HSA
  • Commuter Transit and Parking Pre-Tax Plans
  • Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
  • Legal Program, Identity Theft Protection
  • Pet Discounts, Pet Insurance
  • Group Home and Auto Insurance
  • Employee Assistance Program (EAP)
  • Short Term Disability, Life Insurance
  • Education Discounts
  • 401k with matching
  • Entertainment Discounts

Note: Benefit offerings may vary for roles routinely under 30 hours/week. Inquire with Human Resources for details.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS, we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity.