IT Support

About the role

We are looking for an IT Support specialist to provide hands-on technical assistance for end users in West Chicago, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving day-to-day technology issues, delivering strong customer service, and supporting a wide range of workplace devices and applications. The role will focus on maintaining reliable desktop and mobile computing environments while helping employees stay productive through timely troubleshooting and support.

Responsibilities

• Provide direct technical support for employees by diagnosing and resolving hardware, software, and operating system issues across desktop and laptop environments.
• Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and other commonly used productivity tools.
• Set up, configure, and deploy computers and related equipment for new employees, replacements, and ongoing business needs.
• Support mobile technology by troubleshooting connectivity, application, and device issues on both Android and iOS platforms.
• Maintain and resolve service desk tickets while documenting incidents, requests, solutions, and useful knowledge articles with clear detail.
• Deliver deskside support for peripherals such as printers, scanners, and other end-user equipment to ensure consistent workplace functionality.
• Use structured troubleshooting methods to identify root causes, apply effective fixes, and escalate more complex issues when needed.
• Contribute to endpoint support activities, including device management tasks and participation in an on-call rotation as required.

Requirements

• 1-2 years of experience in IT support, or formal technical training in a help desk or desktop support setting.
• Working knowledge of Windows operating systems and common end-user support practices.
• Experience assisting users with Microsoft 365, including Outlook, Teams, OneDrive, and related applications.
• Familiarity with computer hardware, software installations, system troubleshooting, and general support methodologies.
• Hands-on experience supporting desktops, laptops, printers, scanners, and other workplace peripherals.
• Ability to support Android and iOS mobile devices in a business environment.
• Strong communication and customer service skills, with the ability to work both independently and as part of a team.
• Experience with Active Directory, ITSM or service desk ticketing processes, and deskside support; macOS experience is a plus, and the ability to lift up to 50 lbs is required.

Benefits

• Medical, vision, dental, and life and disability insurance
• 401(k) plan eligibility
• Free online training