IT Support

We are looking for a detail-oriented IT Support specialist to provide hands-on desktop and end-user support for a Financial Services environment in San Francisco, California. This contract position supports approximately 300 end users and requires on-site in-office support one day each week.

Responsibilities

• Administer and optimize Microsoft Intune and Jamf to support endpoint configuration, policy management, and device lifecycle activities.
• Lead workstation and mobile device deployments, including large-scale rollouts and ongoing provisioning efforts.
• Manage Microsoft 365 and Okta administration tasks across services such as Office 365, Azure-based tools, and AD and Mac environments.
• Deliver desktop support for end users by resolving hardware, software, access, and configuration issues in a timely manner.
• Maintain secure and reliable Windows-based and Mac user environments, including updates, troubleshooting, and performance support.
• Provide technical assistance in a primarily remote support model while participating in onsite coverage one day each week.
• Support an employee base of roughly 300 users with responsive service and clear communication.
• Contribute to general connectivity and infrastructure troubleshooting when networking issues impact end-user productivity.

Requirements

• Hands-on experience administering Microsoft Intune, including enterprise deployments, configuration, and rollout execution.
• Strong background with Mac and Microsoft 365 technologies, including Office 365, Active Directory, Azure, and endpoint administration.
• Proven ability to support Windows and Mac environments with a solid understanding of desktop systems and user support processes.
• Experience in desktop or technical support roles serving a mid-sized end-user population.
• Ability to work independently and manage support priorities in a remote-first environment with periodic onsite presence.
• Strong troubleshooting and problem-solving skills across hardware, software, and access-related issues.
• Exposure to networking concepts is helpful, though not required.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in our company 401(k) plan.