IT Support

About the role

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation during the application or recruitment process due to a disability, you may contact us at KEIrecruiting@kmbl.com. We will treat all requests for accommodations discreetly.

Position Overview

Reporting to the IT Manager, you will help ensure that our employees have the technology, systems, and support needed to perform at their best. You will troubleshoot hardware and software issues, deploy and maintain technology solutions, support cybersecurity and compliance initiatives, and assist with infrastructure projects. This role provides hands-on experience across multiple areas of IT, including Microsoft 365, Azure, Windows Server, networking, virtualization, cybersecurity, and manufacturing technologies.

Why Join Our Team?

• Work with modern Microsoft cloud technologies
• Gain experience in cybersecurity and compliance
• Participate in digital transformation initiatives
• Opportunity for career advancement and professional development
• Work alongside experienced IT and business professionals
• Gain experience supporting technology within an FDA-regulated and ISO 13485-certified medical device manufacturing environment

Basic Background Requirements

• 3+ years of experience in IT support, systems administration, or infrastructure support roles
• Bachelor's degree in Computer Science, Information Technology, or a related field—or an equivalent combination of education and experience
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and OSI network concepts
• Experience with Microsoft technologies such as Microsoft 365, Azure, Windows Server, Windows 11, and PowerShell
• Cloud Infrastructure experience, preferably in Microsoft 365 & Azure
• Experience supporting virtualization technologies (VMware preferred) and SAN/NAS storage environments
• Experience administering and supporting Windows Server environments
• Basic SQL database administration and query experience

Key Performance Objectives

• Short Term: (0 to 3 months)
• Learn about Kimball Vision and Guiding Principles and apply them in daily interactions and decision-making.
• Learn the quality system, manufacturing processes, and IT environment.
• Build relationships with key stakeholders and end users.
• Become familiar with IT procedures and support workflows.
• Midterm: (3 to 6 months)
• Independently resolve common support and infrastructure issues.
• Support cybersecurity, patching, and technology refresh activities.
• Contribute to IT improvement initiatives.
• Long Term: 6-12 months +
• Operate effectively with minimal supervision.
• Take ownership of assigned technologies and projects.
• Recommend improvements that enhance efficiency, security, and user experience.

A Typical Day Might Include

• Assisting with user onboarding, account provisioning, and access management.
• Supporting end users with hardware and software issues.
• Deploying and configuring Windows devices.
• Managing Microsoft 365 accounts and permissions.
• Assisting with cybersecurity and patch management activities.
• Participating in continuous improvement projects.
• Working with vendors and internal stakeholders.

Benefits

Your benefits start day 1 as we offer excellent health coverage, 401K with company match and other ancillary coverages to fit your needs.

Pay

The salary range for this position is $50,000 - $70,000 annually, depending on experience and qualifications.

Schedule

This role is full-time and works Monday through Friday, 9:00 AM to 5:00 PM.