IT Support

About the Role

We are hiring an Entry Level IT Support professional. This is a fantastic opportunity to work with one of the Fortune 10 companies in the U.S.

Responsibilities

• Provide first-line technical support to internal users through phone and live chat.
• Troubleshoot basic issues related to MS applications and proprietary systems.
• Manage multiple live chats while maintaining a high level of customer service.
• Identify, troubleshoot, and resolve basic technical issues within established guidelines.
• Clearly document incidents, troubleshooting steps, and resolutions in support tickets.
• Escalate unresolved issues to second-line support teams with accurate and detailed documentation.
• Work closely with peers, technical Subject Matter Experts, and global support teams.
• Prioritize multiple requests while maintaining service-level and quality expectations.

Requirements

• Entry-level college/university graduates.
• Excellent communication and client care/customer service skills.
• Ability to work well in a team and build relationships with global partners.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

Pay

Hourly Rate: $22 - $23 per hour. This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Paid parking/public transportation
• Paid time off (sick and safe time, vacation time, parental leave, and holidays)

Schedule

Monday to Friday, 8 AM - 5 PM EST (4 days onsite in Chandler, AZ)

Location

Chandler, AZ 85224 (Hybrid work arrangement)

Duration

18-month contract

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.