IT Support

The .Alexander Technology Group is seeking an IT Support resource for our Gainesville, FL based client. This is an onsite/hybrid role where you will gain valuable hands on experience providing tier 1 and tier 2 support for approximately 350 end users. Core Responsibilities Initial ticket triage, password resets, and account/access supportHands-on hardware: laptop builds, deployment, and on-site equipment servicing (printers, Zoom Rooms, peripherals)Advanced desktop and server troubleshooting across Windows and macOSActive Directory and Microsoft 365 administration — user/account management, group policy, security settingsNetwork support: VPN, Wi-Fi, LAN/WAN troubleshooting and basic configurationTicket ownership from open through resolution, including documentation in the internal ticketing systemEscalation point of contact for the on-site Gainesville officeCoordinate new-hire equipment setup and onboarding configurationSystem security upkeep: patching, access controls, and monitoring for compliance with IT policiesRoot-cause troubleshooting on escalated issues, with clear documentation of resolution stepsMaintain IT asset inventory and coordinate repairs/replacements with vendorsContribute to internal support documentation and knowledge base articles Qualifications Proven troubleshooting across Windows and macOS (basic Linux familiarity a plus)Working knowledge of Active Directory and Microsoft 365 administrationComfortable supporting both standardized office hardware and varied remote/home setupsPrior ticketing system experience requiredFamiliarity with CAD technology a plus (not required)Ability to manage multiple support requests and prioritize effectivelyFamiliarity with remote support tools (e.g., TeamViewer, Remote Desktop)Strong communication skills — able to explain technical issues to non-technical staffSelf-directed; comfortable being the on-site IT presence without daily in-person supervision Compensation 25-33/hr commensurate with experience If interested in this opportunity please send your resume to Michael Ferzoco at mferzoco@alexandertg.com