IT Support Associate II, IT Supply Chain

About the role

The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers. OpsTech Solutions manages all IT infrastructure and end user equipment deployed across Amazon Fulfillment facilities globally. The team provides end-to-end solutions for this equipment, including lifecycle management, change control, capital/demand planning, material management, Return Merchandise Authorization (RMA) & liquidation. Our initiatives deliver the solutions that power the physical fulfillment of our customers' orders.

Responsibilities

• Provide first-line technical support for RMA equipment including scanners, laptops, and printers
• Perform diagnosis and Tier 1 repairs on various devices and equipment
• Process RMA requests and manage equipment returns/replacements
• Maintain accurate documentation of repairs, maintenance, and support activities
• Participate in continuous improvement projects with IT peers and operations teams
• Respond to and resolve technical issues in a timely manner
• Manage inventory of spare parts and equipment
• Support engineering projects and special initiatives as needed
• Assist in training new hires
• Continuous learning of new technologies
• Support customers from multiple buildings in the area, as well as remote customers

Requirements

• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Qualifications

• Basic Qualifications: Experience troubleshooting integrated and interdependent computer systems, experience in a dynamic environment with a high degree of customer service, can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
• Preferred Qualifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications, experience with written and verbal communication and presentation, experience working proactively and independently, meeting deadlines, and delivering on projects and tasks, ability to prioritize work based on department and production objectives, Service Management, Project Management, and Inventory Management skills

Skills

• CompTIA A+
• CompTIA Network+
• Cisco/CCNA
• Linux (Redhat)
• Microsoft hardware (installation)
• AWS
• Service Management
• Project Management
• Inventory Management

Benefits

• Comprehensive healthcare benefits starting on Day 1
• Matching 401(k) program
• Up to 20 weeks of paid parental leave
• No suit and tie required
• Competitive compensation package

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

USA, TN, Antioch - 21.15 - 36.49 USD hourly