IT Support Associate II

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Key job responsibilities

• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
• Handles support requests and procedures across the network
• Assist in training new hires
• Continuous learning of new technologies
• Ability to support customers from multiple buildings in the area, as well as remote customers
• Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation

Basic Qualifications

• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications