IT Support Associate II, OTS

About the role

As an IT Support Associate II, you will support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that spans across a multitude of technical disciplines.

We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Requirements

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications preferred.

Benefits

• Comprehensive healthcare benefits starting on Day 1.
• Matching 401(k) program.
• Up to 20 weeks of paid parental leave.
• Casual dress code.

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.
USA, AZ, Phoenix - 23.00 - 37.00 USD hourly

Schedule

Not specified

Skills

• Windows, Mac or Linux Operating systems support experience or equivalent experience.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications preferred.

Benefits

• EAP, Mental Health Support, Medical Advice Line.
• 401(k) matching.