IT Support Associate

About the role

Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities. Handle support requests and procedures across the network. Assist in training new hires. Continuously learn new technologies. Support customers from multiple buildings, as well as remote customers. Travel within your local or regional area to support customers.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Aid in training new hires.
• Continuously learn new technologies.
• Support customers from multiple buildings, as well as remote customers.
• Travel within your local or regional area to support customers.

Requirements

• Experience working with computer systems and troubleshooting.
• Experience in a dynamic environment with a high degree of customer service.
• Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• 1+ years of Windows, Mac or Linux Operating systems support experience.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, or other industry relevant certifications are a plus.

Qualifications

Competitive compensation packages. Comprehensive healthcare benefits starting on Day 1. Matching 401(k) program. Up to 20 weeks of paid parental leave.