IT Support Assistant- Network & Security Support Specialist (Provisional)

About the role

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include operating, transporting, adjusting, and installing/configuring computing and related equipment; communicating with technology users and staff to understand, identify, document and resolve problems; and performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/.

Contract Title: IT Support Assistant. FLSA: Non-exempt.

Lehman College, of The City University of New York, ranks among the top five institutions in the nation for fostering social mobility. A four-year Hispanic-Serving Institution in the Bronx, Lehman offers bachelor's, master's, and advanced degrees and certificate programs in the Liberal Arts, sciences, and professions. The College's community-driven mission and notable academic programs attract a diverse, international enrollment of over 15,000 students who take courses on its 37-acre, tree-lined campus and online degree programs. Many thousands more community members benefit yearly from its active cultural, educational, health, and economic outreach programs and services.

The Information Technology Division of Lehman College is responsible for technology delivery, leadership, and innovation to achieve Lehman's strategic vision of transforming lives and communities. The division delivers by being accountable for the reliable, service-oriented, and transparent management of computing, data, network, and telecommunications, help desk, multimedia and applications and web resources that are responsive to the needs of the College. It leads by implementing contemporary technologies that enhance the quality of teaching, learning, research, and work experiences, adding measurable value for the students, faculty, staff, alumni, and communities served. It innovates by advancing a forward-thinking, seamless, and collaborative technology environment that increases efficiency and ensures the highest quality education.

Responsibilities

• Assist with monitoring Cortex XDR security alerts and events and report suspicious activity to senior cybersecurity staff in accordance with established procedures.
• Assist with reviewing Cortex Xpanse reports to help identify externally visible assets and maintain current asset inventories.
• Assist with reviewing Tenable vulnerability scan results, documenting findings, and tracking remediation activities under the direction of senior staff.
• Assist with reviewing HackNotice reports to identify potentially exposed credentials and support notification and remediation efforts.
• Assist with monitoring email security systems, including Proofpoint, and with processing phishing, spam, and other email security incidents following established procedures.
• Assist with processing Digital Millennium Copyright Act (DMCA) notices by documenting requests, maintaining records, and forwarding cases for appropriate action.
• Maintain accurate documentation of security incidents, support requests, remediation activities, and related technical records.
• Escalate cybersecurity incidents, vulnerabilities, and operational issues to appropriate technical staff in accordance with departmental procedures.
• Communicate with faculty, staff, and students regarding cybersecurity-related issues, provide routine guidance, and follow up on assigned cases to ensure timely resolution.
• Assist with maintaining cybersecurity documentation, knowledge base articles, and standard operating procedures.
• Participate in training activities to maintain knowledge of cybersecurity technologies, security awareness practices, and evolving threats.

Requirements

• High School Diploma, G.E.D., or equivalent.
• Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology.
• Demonstrated English Language proficiency.
• A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

Qualifications

• Familiarity with recognized information security frameworks and standards, such as ISO 27001.
• Exposure to information security compliance concepts and best practices for safeguarding data.
• Basic awareness of regulatory obligations (e.g., HIPAA, FERPA) and their impact on IT security processes.
• Familiarity with basic security concepts such as access control and incident handling.
• Exposure to vulnerability management or security monitoring tools through coursework, labs, or internship.
• Basic understanding of networking concepts.

Compensation

New Hire: $49,211* Incumbent: $55,608. This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

Benefits

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

Job ID: 32997 | Location: Lehman College | Job Type: Full-Time | Closing Date: 11/05/2026